INVIO
RETURN AND EXCHANGE POLICY
We are confident you will love your DCNVTS.
If for any reason your purchase does not meet your expectations, you can request a return directly online via our dedicated platform.
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1. RIGHT OF RETURN
You may request a return within 14 days of the order delivery date.
To be accepted, the return must meet all the following conditions:
• The product must be intact, unused, unwashed, and free of any signs of wear.
• All original tags must still be attached.
• The garment must be returned in its original packaging (the code on the transparent bag must match that of the product).
• The product must not show any odors, stains, or other signs of use.
⚠️ For hygienic reasons, returns will be refused if items appear used or are otherwise unsuitable for resale.
⚠️ Items purchased as a set must be returned in full. Partial returns are not accepted.
⚠️ DCNVTS reserves the right to refuse the return if the product is returned in conditions not compliant with this policy. Pursuant to the legislation on the right of withdrawal applicable to distance contracts, the consumer is responsible for any decrease in the value of the goods resulting from handling other than what is strictly necessary to verify their nature, characteristics, and functioning. Therefore, items that are used, washed, stained, have odors, or are otherwise no longer suitable for resale cannot be refunded.
⚠️ DCNVTS assumes no responsibility for any items lost or damaged during transit due to packaging that is unsuitable or not correctly sealed by the customer. Should the original packaging be reused, it is the customer's responsibility to verify that the adhesive closure is still perfectly functional and, if necessary, to seal the package with additional adhesive tape. Any opening of the package during transit and the resulting loss of its contents remain the sole responsibility of the sender. We therefore recommend ensuring that the return is securely packed and closed before shipment.
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2. EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size, color, or model, you must:
• Request a return for the purchased product.
• Place a new order on our website.
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3. HOW TO REQUEST A RETURN
To request a return:
1. Scroll to the bottom of our website and click on “Request a Refund” or click here https://dcnvtslogistic.com/richiesta-reso
2. Enter your order number and the email address used during the purchase.
3. Select the items you wish to return and complete the request.
4. Once approved, you will receive all necessary instructions and the shipping label via email to send back your return.
5. Drop off the package at the shipping point indicated in the instructions received.
⚠️ Filling out the request form does not finalize the return: the product must be shipped following the instructions received via email.
For any needs, you can contact us at:
customercare@dcnvts.com
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4. RETURN SHIPPING COSTS
Return shipping costs will be deducted directly from your refund:
• €8 for shipments from Italy.
• €20 for other European Union countries.
For defective items or errors attributable to DCNVTS, the return will be free of charge.
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5. REFUNDS
Once the return has been received and verified, the refund will typically be processed within 7-10 business days.
The refund will be issued to the same payment method used for the purchase.
Original shipping costs are non-refundable.
Any additional services purchased (e.g., express shipping) will not be refunded.
Credit processing times may vary depending on your bank or payment provider.
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6. DEFECTIVE OR INCORRECT ITEMS
If you received a defective or incorrect item:
• Contact us within 48 hours of delivery.
• Send photographs of the product to:
customercare@dcnvts.com
We will arrange for a pickup and replacement or a refund at no additional cost.