Informazioni sulla spedizione

We ship worldwide from Monday to Friday.

Orders are processed within 1–3 business days.

Orders placed after 10:00 AM will be handled on the next business day.

Pre-order items are shipped within approximately 15–20 business days. If your order contains a pre-order product, the entire shipment will follow these timelines.

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ITALY

• Shipping cost: €5

• Free shipping on orders over €99 

• Delivery time: 24–72 business hours

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• Shipping cost: €20

• Free shipping on orders over €200

• Delivery time: 3–7 business days

Pre-order items are shipped within approximately 15-20 business days. If your order contains a pre-order product, the entire shipment will follow these timelines.

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• Shipping cost: starting from €50

• Delivery time: 7–15 business days

Pre-order items are shipped within approximately 15-20 business days. If your order contains a pre-order product, the entire shipment will follow these timelines.

⚠️ Any customs duties and import taxes are included and covered by DCNVTS. The customer will not have to bear any additional costs upon delivery. 

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Shipments are handled via UPS

In some cases, the courier (UPS) may deliver to an Access Point (pick-up point) instead of the indicated address, for example in the event of:

• recipient not at home

• difficulty accessing the property

• delivery route optimization

We recommend always monitoring the tracking received via email, where the delivery location or assigned pick-up point will be indicated precisely.

⚠️ Parcels delivered to an Access Point remain available for a limited period.

If they are not collected within the timeframe provided by the courier, they will be automatically returned to the sender.

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Once the order has been shipped, you will receive an email with the tracking code.

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• Delivery times are estimated and may vary.

• We are not responsible for delays caused by the courier or external events.

• During periods of high demand (sales, holidays), shipments may take longer.